Privacy Policy

About this policy

Built Smart Solutions Pty Ltd ABN 29 680 324 145 (“Built Smart Solutions”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information we hold about you.

This policy explains how we collect, hold, use and disclose personal information, and how you can reach us about it. It applies to our website at builtsmartsolutions.com.au and to the certification, consultancy and town planning services we provide across New South Wales.

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. We manage it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

The personal information we collect

When you contact us or request a fee proposal:

• your name, email address and phone number
• the nature of your enquiry and the service category you select
• any details, plans, drawings or documents you choose to send us

When you sign up for updates:

• your email address, when you subscribe to The Builtprint or download a guide

When you engage us for a project:

• the information we need to carry out the work, which can include your contact details, the site or property address, ownership and project details, and supporting documentation. In some cases this includes information about other people connected to a project, such as co-owners or your other consultants 

When you use our website:

• technical and usage information collected automatically, such as the pages you view, the links you follow, your browser and device type, and your approximate location. We collect this through Google Analytics and similar tools using cookies (see “Cookies and website analytics” below)

Sensitive information: we do not usually collect sensitive information, such as health information. If we ever need to, we will only do so with your consent or where we are otherwise permitted by law. 

How we collect personal information

• We collect most personal information directly from you, when you complete a form, email or call us, subscribe to an update, or work with us on a project.
• Sometimes we collect it from third parties, such as a person who refers you to us, a council, or another consultant on your project, where you would reasonably expect us to do so.
• We collect website usage information automatically through cookies and analytics tools when you visit builtsmartsolutions.com.au.
• Where it is lawful and practicable, you can deal with us anonymously or using a pseudonym. In most cases, though, we need your details to respond to an enquiry or deliver a service.

Why we collect, hold, use and disclose it

We use personal information to:

• respond to your enquiries and prepare fee proposals
• deliver our certification, consultancy and town planning services, and manage those engagements
• meet our professional, statutory and regulatory obligations, including the record-keeping obligations that apply to us as certifiers
• send you The Builtprint and other updates you have asked for (you can unsubscribe at any time)
• operate, maintain and improve our website
• run our business and communicate with you

We only use your information for the purpose we collected it for, for a related purpose you would reasonably expect, or where you have consented or the law permits or requires it.

How we hold and protect it

• We hold personal information in electronic form and, where relevant, in physical form. Our records are stored using reputable service providers, and we take reasonable steps to protect information from misuse, interference, loss, and unauthorised access, modification or disclosure.
• No system is completely secure, so we cannot guarantee absolute security, but we take our obligations seriously and act promptly if a problem arises. If a data breach is likely to cause serious harm, we will respond in line with the Notifiable Data Breaches scheme.
• We keep personal information only for as long as we need it for the purposes described here, or for as long as the law requires. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

Who we share it with

We may disclose personal information to:

• service providers who help us run our business and website, such as IT, email, document storage, customer-management and analytics providers, who are required to protect it
• councils, certifiers and NSW regulatory authorities, where this is part of delivering or lodging your project
• our professional advisers
• anyone else you authorise, or where we are required or authorised to do so by law

We do not sell personal information, and we do not disclose it for another organisation’s marketing.

Sending information overseas

Some of our service providers store or process information outside Australia. In particular, our email and website analytics provider (Google) may store information on servers in the United States. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Cookies and website analytics

• Our website uses cookies, which are small text files stored on your device, to help the site work and to understand how visitors use it. We use Google Analytics to collect aggregated statistics such as visitor numbers and popular pages.
• You can control or delete cookies through your browser settings, and manage your choices through our cookie notice where available. Turning off some cookies may affect how the site works.

Automated decision-making

We do not use computer programs or artificial intelligence to make decisions that could significantly affect your rights or interests. Our professional judgements are made by our certifiers and consultants. If this changes, we will update this policy.

Accessing and correcting your information

• You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong, out of date or incomplete. Just contact us using the details below. There is normally no charge, and we will respond within a reasonable time, usually within 30 days.
• We may need to verify your identity first. If we cannot give you access or make a correction, we will explain why in writing.

Making a privacy complaint

• If you have a concern about how we have handled your personal information, please contact us first using the details below. We will acknowledge your complaint and aim to respond within 30 days.
• If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC): visit oaic.gov.au or call 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, and the effective date below tells you when it was last updated.

Contact us

For any privacy question, request or complaint, contact:

• Built Smart Solutions Pty Ltd
• Email: admin@builtsmartsolutions.com.au
• Phone: (02) 9127 8249
• Post: PO Box 62, Alexandria NSW 1435
• Effective date: 30 July 2026